Your Privacy Matters at Lumina Forge
We believe in transparent data practices, robust security measures, and giving you complete control over your personal information. Your trust is paramount.
Introduction to Our Privacy Commitment
At Lumina Forge, located in Philadelphia, PA, we are deeply committed to protecting the privacy of our clients, website visitors, and partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communications. Our aim is to build and maintain your trust by being clear and open about our data processing activities.
Last Updated: October 26, 2023
Types of Information We Collect and Its Purpose
We collect various types of information to provide and improve our services, communicate with you, and comply with legal obligations. We strive for minimal data collection, ensuring that we only gather what is necessary for stated purposes.
- Personal Identification Information: This includes information you voluntarily provide, such as your name, email address, phone number, and company details when you fill out contact forms, subscribe to newsletters, or inquire about our services. We use this to respond to your requests, provide quotations, and manage client relationships.
- Technical and Usage Data: Automatically collected data when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand user behavior, improve website functionality, and analyze performance.
- Project-Specific Information: For clients engaging our web design and development services, we collect information relevant to your project, such as business goals, content, branding assets, and access credentials for third-party services (e.g., hosting, domain registrars). This information is used solely for the purpose of executing your project and delivering the agreed-upon services.
Your Rights and Control Over Your Information
We respect your right to control your personal data. You have the following rights regarding the information we hold about you:
- Access and Rectification: You have the right to request access to the personal data we hold about you and to request corrections of any inaccuracies.
- Deletion (Right to be Forgotten): You can request that we delete your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
- Object to Processing: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.
- Data Portability: Where applicable, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Information for Privacy Inquiries" section below.
Detailed Information Collection and Usage Explained
Personal Information: How and Why We Collect It
When you engage with Lumina Forge, specifically through forms on our website (like our contact form, newsletter signup, or project inquiry form), we collect personal identification information. This data is essential for:
- Responding to your inquiries and providing client support.
- Delivering the services you request (e.g., website design projects).
- Sending important updates and relevant communications (only if you opt-in).
- Billing and accounting purposes.
We never collect more information than is necessary for these defined purposes.
Website Analytics and Performance Monitoring
To continually enhance your experience on our website and improve our service offerings, we utilize industry-standard analytics tools. These tools collect non-personally identifiable information about your visit. This includes:
- Pages visited and time spent on each page.
- Type of device, operating system, and browser used.
- General geographic location (country/city, not precise address).
This data is aggregated and anonymized to help us understand trends, troubleshoot issues, and optimize our website's performance and accessibility.
Cookie Usage and Tracking Technologies
Lumina Forge's website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small text files stored on your device.
- Strictly Necessary Cookies: Essential for website functionality and security.
- Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously.
- Functionality Cookies: Remember your preferences (e.g., language selection) to provide a more personalized experience.
You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. We do not sell or share personal information collected via cookies with third parties for their independent marketing use.
Our Commitment to Data Security and Your Empowerment
Robust Security Measures and Data Protection Protocols
Protecting your data is a top priority at Lumina Forge. We implement industry-standard security measures to safeguard against unauthorized access, alteration, disclosure, or destruction of your personal information. These measures include:
- Encryption: Data transmitted to and from our website is protected using SSL/TLS encryption.
- Access Control: Strict access controls are in place to ensure only authorized personnel can access sensitive information, based on the principle of least privilege.
- Secure Hosting: Our website and client data are hosted on secure servers with robust physical and digital security protocols.
- Regular Audits: We regularly review our security practices and update them as technology and threats evolve.
While no method of transmission over the Internet or electronic storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.
Data Retention Policies and Deletion Procedures
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it's no longer needed, we securely dispose of it.
Our data retention periods are determined based on the type of data and its purpose:
- Client project data is retained for the duration of the project and a reasonable period thereafter for support and archival purposes.
- Inquiry data is retained for a period sufficient to address your request and potential future engagement.
- Marketing consent data is retained until you withdraw consent or for a commercially reasonable period after your last interaction.
Upon legitimate request for data deletion, subject to legal and contractual obligations, we will securely remove your personal data from our active systems.
Contact Information for Privacy-Related Inquiries and Requests
We are here to answer any questions you may have about our privacy policy or our data practices. If you wish to exercise your data rights or have concerns, please do not hesitate to contact our dedicated privacy team.
- Email: info@luminaforge.com
- Phone: (215) 895-3210
- Address: 2847 Market Street, Suite 450, Philadelphia, PA, 19104, United States
We will respond to all legitimate requests and inquiries in a timely manner, in accordance with applicable data protection laws. Your privacy is a continuous dedication for Lumina Forge.